FAQs
Ordering
WE ACCEPT CREDIT/ DEBIT CARDS. IF YOU’RE ORDERING THROUGH A SCHOOL OR ORGANIZATION THROUGH A BULK ORDER WE CAN CREATE A CUSTOM LINK FOR INDIVIDUAL PAYMENTS OR SET UP A BULK ORDER OPTION WITH THE PAYMENT PROCESS OF YOUR CHOICE.
Shipping
FOR BULK CUSTOM ORDERS PLACED THROUGH AN ORGANIZATION, PLEASE ALLOW A 6-8 WEEK TIMELINE. AS EACH ITEM IS MADE FROM SCRATCH. IF YOU ARE LOOKING FOR A QUICKER TURN AROUND TIME, PLEASE FEEL FREE TO ASK OUR TEAM ABOUT AVAILABLE TIMELINES AS WE DO HAVE FASTER TURN AROUND TIME OPTIONS.
FOR INDIVIDUAL DROPS OPEN TO THE PUBLIC ALL ITEMS WILL SHIP WITH UPDATED TRACKING WITHIN 7-10 DAYS.
FOR BULK ORDERS ONCE YOUR ORDER SHIPS IT TYPICALLY ARRIVES WITHIN 2-5 BUSINESS DAYS
FOR INDIVIDUAL DROPS OPEN TO THE PUBLIC THE CARRIER SELECTED OPTION AT CHECK
FOR BULK ORDERS, TRACKING WILL BE SENT TO THE DESIGNATED MERCH CHAIR. PLEASE REACH OUT TO THEM DIRECTLY WITH ANY QUESTIONS.
FOR INDIVIDUAL ORDERS, TRACKING DETAILS WILL BE EMAILED TO YOU ONCE YOUR ITEM SHIPS.
Refund Policy
ALL SALES ARE FINAL UNLESS THE ITEM ARRIVES DAMAGED OR DEFECTIVE. TO CANCEL AN ORDER, PLEASE CONTACT US WITHIN 72 HOURS OF PLACING IT.
REFUNDS (WHEN APPLICABLE) ARE PROCESSED WITHIN 3–5 BUSINESS DAYS.
PRODUCT CARE
TO KEEP YOUR MERCH LOOKING ITS BEST, WASH WITH COLD WATER AND AIR DRY ONLY.
Fit & Sizing
ALL OF OUR MERCHANDISE FEATURES AN INTENTIONALLY OVERSIZED, BOXY FIT. IF YOU PREFER AN EXTRA-ROOMY LOOK, WE RECOMMEND SIZING UP.